LEGAL-RF Refund Processing Rules
Refund Policy
Last updated: August 2026
This policy applies to subscription services and traffic orders purchased through the OvVPN user panel. It explains the refund window, eligibility checks, submission method, and payment return route. Before submitting an application, confirm that the order status and payment records are complete. Refund reviews are based on the order, payment status, and account usage records shown in the user panel.
Scope of Application
The refund commitment applies to the account's first paid order. An application submitted within the refund window does not require connection speed, route region, or client experience to be cited as a reason. Whether an order is the first paid order is determined by the order and payment records stored by the system. Later renewals, repeat purchases, mid-term upgrade payments, and applications submitted after the refund window ends are not covered by this first-payment refund commitment.
Traffic resets monthly from the activation date, and an upgrade price difference is calculated based on the remaining days. After an account is upgraded, the system must review the original order, upgrade difference, and remaining service period separately to avoid combining different payment records. Traffic packages remain available until used and never expire. Applications involving traffic packages are likewise reviewed against the specific payment record, order type, and whether the payment was the first paid order.
Exclusions and Review Cases
An application cannot be handled under the first-payment refund commitment if it is submitted after the refund window, the related payment cannot be verified, the order has already been refunded, or the application concerns an order that was not the first paid order. If an account has been restricted or closed for violating the Terms of Service, the violation record must be reviewed first. A refund application does not revoke existing security measures or account restrictions.
Normal traffic usage alone does not automatically remove refund eligibility. If records show repeated activation followed by concentrated traffic usage and repeated applications, account or subscription resale, unauthorized use of another person's payment credentials, or repeated claims through payment disputes, OvVPN may pause automated processing and review the order and usage records. The review is limited to confirming payment ownership, preventing duplicate refunds, and handling accounts that violate the rules.
Application Process and Required Information
Applicants should sign in to the OvVPN account used for the purchase and submit a refund request through the ticket page in the user panel. Since registration does not require an email address, refund identity verification primarily relies on the signed-in account, username, and order records. The application should include the username, the order identifier to be refunded, payment method, transaction records that can be used to verify payment, and a brief explanation. The reason may be stated briefly and is not an additional requirement for a no-questions-asked first-payment refund.
Please do not submit personal information unrelated to order verification in a ticket. If key payment details are incomplete, order ownership is disputed, or the submitted information does not match system records, customer support will request verifiable information through the original ticket. Applicants should continue replying through the same ticket to avoid fragmented records caused by submitting duplicate requests.
Review and Settlement Time
After receiving a complete application, the system will verify the first payment time, order status, payment amount, refund records, and account usage. Once an application covered by this policy is approved, the refund enters payment-channel processing. OvVPN does not replace the amount due with account credit, a discount, or additional service time unless the applicant expressly agrees otherwise.
The time a refund is initiated is not the same as the time it reaches the account. After OvVPN completes its review and submits the refund, Alipay, WeChat, or the relevant settlement network may still carry out internal processing. The actual settlement time depends on the payment channel, account status, and confirmation progress within the settlement network. This service makes no additional promise about a fixed channel-side settlement time. Applicants can check whether the refund has been submitted in the original ticket.
Original Payment Route and Payment Differences
Alipay and WeChat payments are generally returned through the original payment route. If the original payment account is restricted, the channel refuses receipt, or the original transaction does not support a direct return, the applicant must cooperate with verification in the ticket. The refund will not be transferred to an account unrelated to the original order before payment ownership is confirmed.
USDT refunds are affected by the on-chain settlement method. When the original payment route can be confirmed and supports a return, processing will prioritize that route. If the original route cannot receive the refund, the applicant must provide verifiable receiving information in the ticket and confirm the network and address again. On-chain transactions generally cannot be reversed after submission, so the applicant is responsible for consequences caused by incorrect receiving information. For every payment method, order ownership must first be verified, and the refund amount is based on the qualifying original payment record.